Refund policy
Refund & Return Policy
Our Commitment Your satisfaction matters to us. If something isn't right with your order, we're here to make it right.
Return Window We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.
How to Start a Return Email us at info@hom3y.com with:
- Your order number
- The item(s) you'd like to return
- The reason for your return
If your return is approved, we'll send you instructions and the return address within 1–2 business days.
Return Shipping Costs
- Damaged, defective, or incorrect items: We cover return shipping costs, or we'll offer a replacement or full refund — your choice.
- Change of mind: Return shipping costs are the customer's responsibility.
Exchanges If you'd like a different item instead of a refund, let us know in your return request and we'll do our best to arrange an exchange.
Refunds Once we receive and inspect your return, we'll notify you within 2 business days. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
Cancellations To cancel an order, contact us at info@hom3y.com within 1 hour of placing it. Once an order has been processed or shipped, cancellation may no longer be possible.
Non-Returnable Items
- Gift cards
- Items that have been used, damaged by the customer, or returned without original packaging
Late or Missing Refunds If you haven't received your refund after 10 business days, first check with your bank. If the issue persists, contact us at info@hom3y.com and we'll investigate.
Need Help? Email: info@hom3y.com (please include your order number)