FAQS
Frequently Asked Questions
About HOMEY
What is HOMEY?
HOMEY is an online store specializing in unique night lights, home solutions, and special decorative pieces designed to transform your living space into something truly special for living in different unique experiences at the same home.
How can I contact HOMEY?
You can email us at info@Hom3y.com and our customer service team will be happy to help. Please include your order number if your question is about an existing order.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards and PayPal.
When will my order be processed?
Orders are typically processed within 1–3 business days (excluding weekends and holidays). During peak periods, processing may take slightly longer.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us within 1 hours of placing it. After that, we may not be able to make changes as the order may already be in processing.
Shipping & Delivery
Where do you ship to?
We ship to Israel, the United States, and international destinations worldwide. Shipping options and rates are shown at checkout.
Where do my items ship from?
Orders are fulfilled through our supplier and logistics partners. The shipping origin may vary depending on the product and destination.
How long will delivery take?
Estimated delivery times after shipment:
• United States: 10–25 business days
• Israel: 14–30 business days
• International: 15–45 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, and seasonal volume.
What are the shipping rates?
• United States: $5 flat rate (free shipping on orders over $69)
• Israel: 25 ILS flat rate (free shipping on orders over $89)
• International: $12 flat rate (free shipping on orders over $119)
Will I receive tracking information?
If tracking is available for your order, we'll email your tracking link once your order ships. Tracking updates can take 24–72 hours to appear after shipment.
Will I be charged customs duties and taxes?
For international shipments, import duties, taxes, and customs or handling fees are the customer's responsibility upon delivery. These charges are set by your local authorities and are not included in our prices unless explicitly collected at checkout.
What if my order is delayed or hasn't arrived?
If your order hasn't arrived after the following timeframes from shipment, please contact us and we'll investigate:
• United States: 20 business days
• Israel: 35 business days
• International: 55 business days
Returns & Refunds
What if my item arrives damaged, incorrect, or defective?
Please contact us within 48 hours of delivery with clear photos of the item and packaging, your order number, and a short description of the issue. We'll review and offer a resolution (replacement or refund, as appropriate).
How do I return an item?
Please review our Refund Policy and contact us at info@Hom3y.com with your order number to start a return (if eligible).
When will I receive my refund?
After your return is approved, refund timing depends on your payment method and bank or card issuer. It can take several business days for the refund to appear on your statement.
Products
Are your night lights safe to use?
Yes, all our products meet standard safety requirements. Our night lights are designed for safe, long-term use in homes and children's rooms.
Do your products come with a warranty?
If you experience any issue with a product, contact us within 48 hours of receiving it and we'll make it right.
Can I use your decor items as gifts?
Absolutely! Our products make wonderful gifts. If you'd like to send directly to a recipient, simply enter their address at checkout.